FiberLocator has formed a strategic partnership with ITS to meet global connectivity demand and increase visibility among international carriers, companies, and data centre operators.
Tue, 2/08/2022 - 16:20
Community Fibre is laying the foundations to expand its customer service centre by migrating its services to Amazon Connect with the help of SVL.
The partnership, along with the addition of the Omningage customer engagement platform, will also include a managed service provided by SVL’s client services team.
The London-based altnet plans to double its network rollout target and pass 2.2 million homes and businesses by the end of 2024.
“Amazon Connect will enable us to expand and improve our customer service, with the flexibility and agility of this solution fitting neatly with our future plans,” said Chris Williams, CIO of Community Fibre.
